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Can I report a bug/error?

If you feel that you’ve come across a bug/error whilst using Content Snare, we’d be incredibly grateful if you reported this directly to us, as it will allow us to look into the situation with urgency and ensure your user experience doesn’t remain compromised for much longer.

In order to do so,  please email us at [email protected] or leave a message using the chat widget and let us know as much as you can about the issue you’ve discovered. When composing your message, it would be really useful if you could include answers to at least some of the following questions:

1. Which browser are you using? (e.g: Chrome, Firefox, Safari, etc)
2. Which Operating System are you using? (e.g: Windows, Apple, etc)
3. Does the issue happen every time?
4. Can you please provide a brief outline of steps involved to recreate the issue?

The more information you can provide us with, the faster we’ll be able to solve the problem and get things running smoothly again for you.

Updated on September 17, 2020

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