{"id":1629,"date":"2024-03-24T22:55:21","date_gmt":"2024-03-24T22:55:21","guid":{"rendered":"https:\/\/contentsnare.com\/help\/knowledge-base\/get-help-from-our-team\/"},"modified":"2024-03-24T22:55:24","modified_gmt":"2024-03-24T22:55:24","slug":"get-help-from-our-team","status":"publish","type":"ht_kb","link":"https:\/\/help.contentsnare.com\/knowledge-base\/get-help-from-our-team\/","title":{"rendered":"Get help from our team"},"content":{"rendered":"\n<p>The simplest way to learn about Content Snare is to watch this <a href=\"https:\/\/vimeo.com\/375324495\" target=\"_blank\" rel=\"noopener\">getting started video<\/a>, but you can also get help from our team if you\u2019re still not sure how everything works.<\/p>\n\n\n\n<p>For further clarification, kindly email us at <strong>support@contentsnare.com<\/strong> or leave a message using the chat widget at the bottom-right corner of our website:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/chrome_z2NJSOZFJq-1024x672.png\" alt=\"\" class=\"wp-image-1580\"\/><\/figure>\n\n\n\n<p>Another option is to book a time for your individual onboarding call. During the demo call, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See a clear live demo<\/li>\n\n\n\n<li>Ask any questions you may have&nbsp;<\/li>\n\n\n\n<li>Learn more about Content Snare and its uses in general<\/li>\n<\/ul>\n\n\n\n<p>Book your demo <a href=\"https:\/\/contentsnare.com\/demo\/\">here<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Note<\/strong>: We are based in Australia, so the times might look strange depending on where you are booking from. Please double-check the time you are booking as sometimes clients book in the middle of the night unintentionally.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Concierge onboarding service<\/h2>\n\n\n\n<p>Our concierge service can help you onboard if you need assistance or don\u2019t have the time to set up Content Snare yourself. Free services include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setting up your first template with up to 30 questions<\/li>\n\n\n\n<li>A 30-minute call to ask questions and learn<\/li>\n\n\n\n<li>A review of your existing request to ensure it follows best practices<\/li>\n<\/ul>\n\n\n\n<p>We also offer an extended template setup beyond 30 questions. For a nominal fee, you can send us your existing onboarding forms, documents, checklists, or anything else you\u2019re currently using as a basis for content collection. Then we\u2019ll turn these documents into templates inside your account within an agreed period.<\/p>\n\n\n\n<p>This allows you to sit back and let us do all of the preparation for you, so you can start sending requests without having to do any of the template-building beforehand.&nbsp;<\/p>\n\n\n\n<p>Email us at <strong>support@contentsnare.com<\/strong> or leave a message using the chat widget to discuss our concierge setup service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related articles:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.contentsnare.com\/knowledge-base\/requests-overview\/\" data-type=\"ht_kb\" data-id=\"1584\">Requests overview<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The simplest way to learn about Content Snare is to watch this getting started video, but you can also get help from our team if you\u2019re still not sure how everything works. For further clarification, kindly email us at support@contentsnare.com or leave a message using the chat widget at the&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[2],"ht-kb-tag":[],"class_list":["post-1629","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-welcome"],"_links":{"self":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/1629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/comments?post=1629"}],"version-history":[{"count":1,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/1629\/revisions"}],"predecessor-version":[{"id":1631,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/1629\/revisions\/1631"}],"wp:attachment":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/media?parent=1629"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-category?post=1629"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-tag?post=1629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}