{"id":2053,"date":"2024-03-24T23:04:00","date_gmt":"2024-03-24T23:04:00","guid":{"rendered":"https:\/\/contentsnare.com\/help\/knowledge-base\/files-and-storage\/"},"modified":"2024-04-11T13:51:12","modified_gmt":"2024-04-11T13:51:12","slug":"files-and-storage","status":"publish","type":"ht_kb","link":"https:\/\/help.contentsnare.com\/knowledge-base\/files-and-storage\/","title":{"rendered":"Managing files and storage"},"content":{"rendered":"\n<p>Content Snare allows you to view and manage the files that clients have uploaded to your requests. To do that, click the avatar in the upper-right corner and choose <strong>Manage Files<\/strong> from the drop-down menu:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/chrome_VpAIkfXlF9.png\" alt=\"\" class=\"wp-image-1902\"\/><\/figure>\n\n\n\n<p>Once there, you will see all of your clients\u2019 files along with these details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>File name<\/li>\n\n\n\n<li>The request it originates from<\/li>\n\n\n\n<li>Request status<\/li>\n\n\n\n<li>Request owner<\/li>\n\n\n\n<li>Client name<\/li>\n\n\n\n<li>Client company<\/li>\n\n\n\n<li>File size<\/li>\n\n\n\n<li>File type<\/li>\n\n\n\n<li>The upload date<\/li>\n<\/ul>\n\n\n\n<p>A few more options are available if you click the dotted area on the right:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/chrome_vAOadN6Z6g-1024x340.png\" alt=\"\" class=\"wp-image-1903\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View the request the file originates from<\/li>\n\n\n\n<li>Preview the file<\/li>\n\n\n\n<li>Download the file<\/li>\n\n\n\n<li>Delete the file (also available as a separate button next to the dotted area)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Searching and filtering files<\/h3>\n\n\n\n<p>It\u2019s possible to find a file through the search box in the upper-right corner. Should you wish to filter through documents, you can do it based on three parameters:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request Status<\/strong>: Published, Draft, Complete, Archived<\/li>\n\n\n\n<li><strong>Request Owner<\/strong><\/li>\n\n\n\n<li><strong>Client<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/chrome_AAbN28D1I3.png\" alt=\"\" class=\"wp-image-1904\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Storage space management<\/h2>\n\n\n\n<p>Each plan in Content Snare comes with a certain amount of storage space for all of your files as a collective. The plans and their corresponding limits are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic<\/strong>: 20GB<\/li>\n\n\n\n<li><strong>Plus<\/strong>: 50GB<\/li>\n\n\n\n<li><strong>Pro<\/strong>: 100GB<\/li>\n\n\n\n<li><strong>Large<\/strong>: 200GB&nbsp;<\/li>\n\n\n\n<li><strong>Custom<\/strong>: Unlimited<\/li>\n<\/ul>\n\n\n\n<p>If you run out of storage, you will need to delete some files to free up space for new ones or upgrade to a higher plan. To upgrade, click the avatar in the upper-right corner and go to <strong>Upgrade<\/strong> from the drop-down menu. Once there, choose a plan that suits your needs before being redirected to the subscription billing page:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/chrome_t4YyInpIJw-1024x663.png\" alt=\"\" class=\"wp-image-1905\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Next steps:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.contentsnare.com\/knowledge-base\/choosing-or-changing-plans\/\" data-type=\"ht_kb\" data-id=\"2063\">Choosing or changing plans<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Content Snare allows you to view and manage the files that clients have uploaded to your requests. To do that, click the avatar in the upper-right corner and choose Manage Files from the drop-down menu: Once there, you will see all of your clients\u2019 files along with these details: A&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1047],"ht-kb-tag":[],"class_list":["post-2053","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account"],"_links":{"self":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/2053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/comments?post=2053"}],"version-history":[{"count":2,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/2053\/revisions"}],"predecessor-version":[{"id":2536,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/2053\/revisions\/2536"}],"wp:attachment":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/media?parent=2053"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-category?post=2053"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-tag?post=2053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}