{"id":2357,"date":"2024-03-24T23:10:01","date_gmt":"2024-03-24T23:10:01","guid":{"rendered":"https:\/\/contentsnare.com\/help\/knowledge-base\/setup-custom-email\/"},"modified":"2025-10-31T07:20:24","modified_gmt":"2025-10-31T07:20:24","slug":"setup-custom-email","status":"publish","type":"ht_kb","link":"https:\/\/help.contentsnare.com\/knowledge-base\/setup-custom-email\/","title":{"rendered":"Send email from your own domain"},"content":{"rendered":"\n<p>In this article, you\u2019ll learn how to send emails from your own domain.<\/p>\n\n\n\n<p>By default, Content Snare will use the domain&nbsp;<strong>contentsnare-mail.com<\/strong>&nbsp;for sending emails. It still shows up as coming from your own name, and if your client replies, it goes to your email address. However, the \u201cfrom\u201d address is from Content Snare.<\/p>\n\n\n\n<p>If your plan allows custom branding, you can send it from your own domain.<\/p>\n\n\n\n<p><strong>Note:<\/strong>&nbsp;This setup requires technical knowledge of DNS. You may wish to forward these instructions to the person that manages your domain or website.<\/p>\n\n\n\n<p>There are 3 records you need to add:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DKIM<\/li>\n\n\n\n<li>Return-Path<\/li>\n\n\n\n<li>SPF<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-1-add-your-domain\">Step 1: Add your domain<\/h3>\n\n\n\n<p>To get started, go to Settings -&gt; Branding. Scroll down to the Email section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-11.png\" alt=\"\" class=\"wp-image-2169\"\/><\/figure>\n\n\n\n<p>In the box, either type the domain that you want to send from or choose it from the list. We automatically detect any domains you\u2019ve set up for your team members.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-2-add-a-txt-record-to-your-dns-for-dkim\">Step 2: Add a TXT record to your DNS for DKIM<\/h3>\n\n\n\n<p>This popup will be shown.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-8-3.png\" alt=\"\" class=\"wp-image-2172\"\/><\/figure>\n\n\n\n<p>Log in to your DNS provider and add a TXT record. If you do not know how to do this, forward these instructions to the person who manages your website and the information below.<\/p>\n\n\n\n<p><strong>TXT Record Name:<\/strong>&nbsp;Add the text from the first box. Note that depending on your DNS provider, you may only need to add everything up to and including \u201cdomainkey\u201d (remove your actual domain)<\/p>\n\n\n\n<p><strong>TXT Record Content:<\/strong>&nbsp;Copy the full text from the second box.<\/p>\n\n\n\n<p><strong>TTL<\/strong>: Any value.<\/p>\n\n\n\n<p>In Cloudflare, this would look something like this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-2-5.png\" alt=\"\" class=\"wp-image-2173\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-3-add-a-cname-record-to-your-dns-for-return-path\">Step 3: Add a CNAME record to your DNS for Return-Path<\/h3>\n\n\n\n<p>Next, create a CNAME record at your DNS.<\/p>\n\n\n\n<p><strong>Name:<\/strong>&nbsp;pm-bounces<\/p>\n\n\n\n<p><strong>Target:<\/strong>&nbsp;pm.mtasv.net<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-1-7-1.png\" alt=\"\" class=\"wp-image-2174\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"step-4-add-an-spf-record-optional-but-recommended\">Step 4: Add an SPF record (optional but recommended)<\/h3>\n\n\n\n<p>SPF is optional, but improves deliverability when you send email to your own domain from Content Snare. For example, if your email is&nbsp;bob@example.com, and you set your custom domain example.com. When you email someone on your team from Content Snare, emails may be rejected if you do not set SPF.<\/p>\n\n\n\n<p><strong>Important:<\/strong>&nbsp;First, check if you have an existing SPF record. If you do, do NOT add a new one. You will need to combine them. More info on this below. To find out if you already have one, look for a TXT record that starts with v=spf1<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"creating-a-new-spf-record\">Creating a new SPF record<\/h4>\n\n\n\n<p>If there is no SPF present, add this record:<\/p>\n\n\n\n<p><strong>Type<\/strong>: TXT<\/p>\n\n\n\n<p><strong>Host<\/strong>: @<\/p>\n\n\n\n<p><strong>Content<\/strong>: v=spf1 a mx include:<a href=\"http:\/\/spf.mtasv.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">spf.mtasv.net<\/a>&nbsp;~all<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-21-1.png\" alt=\"\" class=\"wp-image-2175\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"combining-with-an-existing-spf-record\">Combining with an existing SPF record<\/h4>\n\n\n\n<p>If you already have an SPF record, you\u2019ll need to combine them. So just take the \u201cinclude:<a href=\"http:\/\/spf.mtasv.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">spf.mtasv.net<\/a>\u201d part and add it into your existing record before the ~all<\/p>\n\n\n\n<p>For example, if you use Google Suite, you may have an SPF record like this<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>v=spf1 include:_spf.google.com ~all<\/p>\n<\/blockquote>\n\n\n\n<p>You would need to update this to be<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>v=spf1 include:_spf.google.com&nbsp;<strong>include:<a href=\"http:\/\/spf.mtasv.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">spf.mtasv.net<\/a><\/strong>&nbsp;~all<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-5-verify-your-domain\">Step 5: Verify your domain<\/h2>\n\n\n\n<p>Then go back to Content Snare and click the \u201cVerify domain\u201d button.<\/p>\n\n\n\n<p>You should see that your domain is \u201cVerified\u201d.<\/p>\n\n\n\n<p><strong>Note that it can take up to 48 hours for DNS to propagate, so if it doesn\u2019t work right away, come back and try again later.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 6: Troubleshooting domain verification<\/h2>\n\n\n\n<p>If your domain does not verify or was previously verified and now shows as \u201cNot verified,\u201d it usually means one of the DNS records is missing or has been changed. You might see an error like this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"914\" height=\"250\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18.png\" alt=\"\" class=\"wp-image-2915\" srcset=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18.png 914w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18-300x82.png 300w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18-768x210.png 768w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18-50x14.png 50w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18-60x16.png 60w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-18-100x27.png 100w\" sizes=\"auto, (max-width: 914px) 100vw, 914px\" \/><\/figure>\n\n\n\n<p>DNS records such as CNAME and TXT must remain active in your domain\u2019s DNS for verification to stay valid. If any required record is removed, your domain will show as unverified again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to check your DNS records<\/h3>\n\n\n\n<p>You can verify that your DKIM and Return-Path records are set up correctly using a free tool like<a href=\"https:\/\/www.whatsmydns.net\" target=\"_blank\" rel=\"noopener\"> whatsmydns.net<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Note<\/strong>: Make sure you include your domain at the end of the record name. For instance, type in \u201c_domainkey.example.com\u201d and not just <strong>\u201c<\/strong>_domainkey\u201d with no domain at the end.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Step 1<\/strong>: Go to whatsmydns.net&nbsp;<\/p>\n\n\n\n<p><strong>Step 2<\/strong>: In Content Snare, go to <strong>Settings \u2192 Branding \u2192 Email Address<\/strong> <\/p>\n\n\n\n<p><strong>Step 3<\/strong>: Check your DKIM record (TXT)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In Content Snare, open the email setup popup and click the copy icon under the DKIM (TXT record) name<\/li>\n\n\n\n<li>Go to whatsmydns.net and paste the record name into the search box<\/li>\n\n\n\n<li>From the dropdown, select TXT<\/li>\n\n\n\n<li>Click Search<\/li>\n<\/ul>\n\n\n\n<p>You should see green checkmarks with values that match the ones shown in Content Snare:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"607\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-1024x607.png\" alt=\"\" class=\"wp-image-2916\" srcset=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-1024x607.png 1024w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-300x178.png 300w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-768x456.png 768w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-50x30.png 50w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-60x36.png 60w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19-100x59.png 100w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-19.png 1519w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 4<\/strong>: Check your Return-Path record (CNAME)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In Content Snare, open the email setup popup and click the copy icon under the Return-Path (CNAME record) name<\/li>\n\n\n\n<li>Go to whatsmydns.net and paste the record name into the search box<\/li>\n\n\n\n<li>From the dropdown, select CNAME<\/li>\n\n\n\n<li>Click Search<\/li>\n<\/ul>\n\n\n\n<p>You should see green checkmarks with values that match the ones shown in Content Snare:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"649\" src=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-1024x649.png\" alt=\"\" class=\"wp-image-2917\" srcset=\"https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-1024x649.png 1024w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-300x190.png 300w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-768x487.png 768w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-50x32.png 50w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-60x38.png 60w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20-100x63.png 100w, https:\/\/help.contentsnare.com\/wp-content\/uploads\/2024\/03\/image-20.png 1428w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If the values match and you see green ticks, your DNS records are correct. Verification should complete automatically once DNS propagation finishes, which may take several hours.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Note<\/strong>: You may still see a few red crosses in search results. This just means some DNS servers haven\u2019t updated yet, which is normal during propagation and should resolve within a few hours.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, you\u2019ll learn how to send emails from your own domain. By default, Content Snare will use the domain&nbsp;contentsnare-mail.com&nbsp;for sending emails. It still shows up as coming from your own name, and if your client replies, it goes to your email address. However, the \u201cfrom\u201d address is from&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1041,1048],"ht-kb-tag":[],"class_list":["post-2357","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-communications","ht_kb_category-settings"],"_links":{"self":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/2357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/comments?post=2357"}],"version-history":[{"count":3,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/2357\/revisions"}],"predecessor-version":[{"id":2919,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/2357\/revisions\/2919"}],"wp:attachment":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/media?parent=2357"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-category?post=2357"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-tag?post=2357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}