{"id":3018,"date":"2026-04-06T12:06:43","date_gmt":"2026-04-06T12:06:43","guid":{"rendered":"https:\/\/help.contentsnare.com\/?post_type=ht_kb&#038;p=3018"},"modified":"2026-04-06T12:06:45","modified_gmt":"2026-04-06T12:06:45","slug":"2fa-troubleshooting","status":"publish","type":"ht_kb","link":"https:\/\/help.contentsnare.com\/knowledge-base\/2fa-troubleshooting\/","title":{"rendered":"Two-factor (2FA) authentication code not working"},"content":{"rendered":"\n<p>If your <a href=\"https:\/\/contentsnare.com\/help\/knowledge-base\/2fa\/\">two-factor authentication (2FA)<\/a> code isn\u2019t working, resetting 2FA resolves the issue in most cases.&nbsp;<\/p>\n\n\n\n<p>Please contact support and ask for a 2FA reset. Once it\u2019s reset:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up 2FA again by scanning the new QR code<\/li>\n\n\n\n<li>Try logging in with the new code<\/li>\n<\/ul>\n\n\n\n<p>This fixes the issue in almost all cases.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Note<\/strong>: To submit a ticket, email us at <a href=\"mailto:support@contentsnare.com\">support@contentsnare.com<\/a> or leave a message using the chat widget.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>However, there\u2019s a small chance your code still doesn\u2019t work after resetting 2FA. In this case, move to the next step.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check your phone\u2019s time settings<\/h2>\n\n\n\n<p>Authenticator apps rely on your phone\u2019s internal clock to generate codes. If your phone\u2019s time is not set automatically, the generated codes can become out of sync, even if everything else is set up correctly. Here\u2019s how to fix this:<\/p>\n\n\n\n<p><strong>iPhone<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Settings<\/li>\n\n\n\n<li>Tap General<\/li>\n\n\n\n<li>Tap Date &amp; Time<\/li>\n\n\n\n<li>Turn on Set Automatically<br><\/li>\n<\/ol>\n\n\n\n<p><strong>Android<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Settings<\/li>\n\n\n\n<li>Tap System<\/li>\n\n\n\n<li>Tap Date &amp; Time<\/li>\n\n\n\n<li>Enable:\n<ul class=\"wp-block-list\">\n<li>Set time automatically<\/li>\n\n\n\n<li>Set time zone automatically<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Close your authenticator app after enabling automatic time settings. Then reopen it and try logging in again. Your 2FA code should now work.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your two-factor authentication (2FA) code isn\u2019t working, resetting 2FA resolves the issue in most cases.&nbsp; Please contact support and ask for a 2FA reset. Once it\u2019s reset: This fixes the issue in almost all cases.&nbsp; Note: To submit a ticket, email us at support@contentsnare.com or leave a message using&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1048],"ht-kb-tag":[],"class_list":["post-3018","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-settings"],"_links":{"self":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/3018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/comments?post=3018"}],"version-history":[{"count":1,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/3018\/revisions"}],"predecessor-version":[{"id":3019,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/3018\/revisions\/3019"}],"wp:attachment":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/media?parent=3018"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-category?post=3018"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-tag?post=3018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}