{"id":3219,"date":"2026-05-08T13:34:11","date_gmt":"2026-05-08T13:34:11","guid":{"rendered":"https:\/\/help.contentsnare.com\/?post_type=ht_kb&#038;p=3219"},"modified":"2026-05-08T15:03:08","modified_gmt":"2026-05-08T15:03:08","slug":"difficult-customers","status":"publish","type":"ht_kb","link":"https:\/\/help.contentsnare.com\/knowledge-base\/difficult-customers\/","title":{"rendered":"How Rebecca Raymond is maximising internal workflows with Content Snare"},"content":{"rendered":"\n<div class=\"cs-video-wrapper\">\n  <iframe \n    src=\"https:\/\/player.vimeo.com\/video\/1190470186?h=6950d981ea\" \n    frameborder=\"0\" \n    allow=\"autoplay; fullscreen; picture-in-picture\" \n    allowfullscreen>\n  <\/iframe>\n<\/div>\n\n<style>\n.cs-video-wrapper {\n  max-width: 900px;\n  margin: 0 auto 24px;\n  aspect-ratio: 16 \/ 9;\n}\n\n.cs-video-wrapper iframe {\n  width: 100%;\n  height: 100%;\n  display: block;\n}\n<\/style>\n\n\n\n<p class=\"wp-block-paragraph\">New year, new boundaries! We are kicking off the 2026 webinar series with a real bang!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will break down how to handle challenging client conversations with more clarity, structure, and control. Join Fiorella Allen Klein from Content Snare and Michelle Timperley from Ignition for a practical session on keeping conversations productive, setting better boundaries, and preventing difficult moments before they escalate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll also hear real-world insights from our kick ass guests Natalie Lennon, Founder of Two Sides Accounting, and Davie Mach, Founder of Box Advisory Services, as they share how they\u2019ve navigated high-pressure client situations and what\u2019s actually worked for them in practice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this session, you\u2019ll learn:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Common signs of a difficult client<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 How to manage your reactions and stay composed in \u2018crunchy\u2019 moments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Techniques to re-focus conversations when emotions or expectations derail them<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Self awareness and spotting your early warning signs<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New year, new boundaries! We are kicking off the 2026 webinar series with a real bang! We will break down how to handle challenging client conversations with more clarity, structure, and control. Join Fiorella Allen Klein from Content Snare and Michelle Timperley from Ignition for a practical session on keeping&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1069],"ht-kb-tag":[],"class_list":["post-3219","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-webinars"],"_links":{"self":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/3219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/comments?post=3219"}],"version-history":[{"count":3,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/3219\/revisions"}],"predecessor-version":[{"id":3238,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb\/3219\/revisions\/3238"}],"wp:attachment":[{"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/media?parent=3219"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-category?post=3219"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.contentsnare.com\/wp-json\/wp\/v2\/ht-kb-tag?post=3219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}