Web Business Weekly #59

Own it.
Sometimes things go wrong. It might be a client project where a contractor designed something that just wasn’t up to standard. Maybe a bug in your code caused some serious downtime.
Whatever it is, sometimes we screw things up. The reflex reaction is usually to try to blame someone, or hide from it. I’m totally guilty of the latter.
But usually the best way to deal with this kind of thing is to just own it. Admit you screwed up. Generally people will understand, and you’ll feel SO much better afterwards.
Recently there have been some performance problems with Content Snare. The other day I took this advice and created a video acknowledging the issues, showing people what we are working on to fix it. Turned the negative into a positive.
The response so far has been amazing. Not a single negative comment (to my face at least :P)
And man am I glad I did that. Feels like a load off my shoulders.
I remember doing this with a couple of projects in our agency days, and the feeling was equally awesome.
That’s all for today. For more on the concept of Extreme Ownership, check out this TEDx talk.

James Rose

James is the co-founder of Content Snare and Aktura Technology. Once a web designer, his new priority is to help web designers and developers regain their lives, work less and get better clients.

He does this by writing helpful posts, building software and working with web designers to deliver the complex web development that they don't normally handle.

Get James' agency toolkit to discover the best tools and resources for creative and digital agencies

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