Difficult client conversations are part of the job, but they don’t have to drain your time, energy, or patience.
In this practical webinar, Fiorella Allen Klein from Content Snare and Michelle Timperley from Ignition break down how to handle challenging client conversations with more clarity, structure, and confidence.
You’ll also hear real-world insights from Natalie Lennon (Two Sides Accounting) and Davie Mach (Box Advisory Services) on how they’ve handled high-pressure client situations in their own businesses.
Inside the session, we cover:
✅ Common signs of difficult client relationships
✅ How to stay composed during “crunchy” conversations
✅ Techniques to refocus conversations when expectations or emotions derail them
✅ Self-awareness and recognising your own early warning signs
✅ Ways to set better boundaries before problems escalate
If you’ve ever walked away from a client conversation feeling frustrated, exhausted, or unsure how it could’ve gone better, this session is for you.
Watch the recording now and learn practical ways to protect your time, energy, and client relationships.