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Content Snare End User Licence Agreement

(last updated May 2026)

1. Parties to this agreement

  1. This is an agreement between you and Content Snare relating to the use of Content Snare's information gathering software.
  2. When you proceed with our services, including using our website, platform, or you create an account, purchase a subscription, or enter into any other formal agreement with us, you agree to be bound by these terms and conditions, and our privacy policy, collectively referred to as 'terms'. Please read these documents carefully before you agree and proceed with our services. If you disagree, please contact us in writing within fourteen (14) days.
  3. Content Snare is made available by Aktura Technology Pty Ltd ACN 146 513 868 (Aktura) of Queensland, Australia through our website, https://contentsnare.com/.
  4. When you read the words "Content Snare", "us", "our" or "we" it means Aktura and our directors, employees, agents, successors and legal assigns. The words "you", "user" or "your" means you, the user of our software, your employees, agents, successors and legal assigns.
  5. Please review these terms regularly to ensure you are up-to-date as we may update them periodically.

2. Term

  1. This agreement starts on the earlier of the date you agree to these terms, or the date you start using the software, and it continues until terminated by either you or us in accordance with the terms of this End User License Agreement (EULA).

3. Domain names

  1. When you open your account you will be required to select a sub-domain name ("Domain Name") for your Content Snare account. Content Snare does not warrant that your choice of Domain Name will be available for use.
  2. Your Domain Name must not infringe a third party's intellectual property rights. Your Domain Name must not include any offensive, immoral or illegal words or phrases. You must have all appropriate permissions to use anything that is not created by you.
  3. Content Snare reserves the right to change or amend the Domain Name at any time. If we change or amend your Domain Name, we will provide you notice of your new Domain Name.
  4. Content Snare will not be liable for any loss related to use of a Domain Name, including but not limited to:
    • amendment or change of a Domain Name;
    • termination of a Domain Name; or
    • rights that third parties may have to that Domain Name.
  5. If this agreement is terminated, your access to the Domain Name you have created will immediately cease.

4. Licence to use Content Snare

  1. When you engage with Content Snare we grant you the right to use the Content Snare software via our website for business purposes.
  2. You do not have any ownership rights to the Content Snare software or platform.
  3. Your right to use our software is not exclusive and we may allow others to use the software.
  4. The licence granted to you is not transferrable and is limited by the terms of this agreement. Contractors or agents acting on behalf of your business are permitted to use the Software in accordance with these terms, provided you remain responsible for their compliance.

5. Acknowledgement

  1. You acknowledge your responsibilities as set out below when you use our software.

6. How it works

  1. You open an account with us via our website, choose the package or subscription that suits, and enter into this binding EULA with us. You may be required to enter your payment details to set up your account.
  2. Each user must have their own unique login. Users are responsible for choosing strong, unique passwords and for following any additional account security requirements we make available, including two-factor authentication where supported.
  3. To access the Software, each user will enter their email address as their username together with their password.

7. Your Responsibilities

  1. When using our software you agree:
    • you are responsible for any use you make of the Software;
    • you will provide true and correct details when you set up your account (including the number of users if you are purchasing multiple licences) and to keep this information up to date;
    • you will pay subscriptions, invoices and fees owing to us in full and on time;
    • you will keep all usernames and passwords secure, confidential, not easily accessible, and not share access details with anyone other than the person entitled to use them;
    • you will manage user access responsibly: each user has their own login, access is not shared, and you remove a user's access promptly when they no longer need it;
    • you will immediately notify us of any unauthorised use of passwords or other breach of security;
    • you will not rent, lease, sell, transfer, redistribute, make available or sublicense your access to our Software to any third party;
    • you will only use our Software for lawful purposes, in accordance with this EULA and any directions given by us from time to time;
    • you will not use our Software to send spam or other unsolicited messages;
    • you will not use our Software to collect or share information about illegal products, services, or activities;
    • you will not use our Software for gambling-related purposes;
    • you will not use our Software, website or our brand in a manner that could bring us, our Software or our brand into disrepute or in a manner for which it is not intended;
    • you will not introduce viruses, malware or other damaging things or code into our Software;
    • you will not use our Software in a manner that could damage, disable, overburden or impair our Software or interfere with any party's use and enjoyment of our Software;
    • you will not access or attempt to access the administrative interface of our Software by any means other than the interface provided, unless we've entered into a separate agreement with you;
    • you will not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of our Software, our materials, any updates or the servers or networks which are connected to our Software. Any attempt to do so is a violation of our rights.
  2. You acknowledge that activity in the Software is logged against the user account performing it, and the holder of that account may be held personally responsible for all activity carried out under their account. If you breach your responsibilities or other parts of this EULA, we may terminate your access and you may be subject to prosecution and damages.

8. Your responsibility to protect Personal Data

  1. If you collect personal information about residents of the European Union (EU) when using our software you agree:
    1. not to collect or retain any Sensitive Personal Data (as defined under General Data Protection Regulation (EU) 2016/679) (GDPR). Sensitive Personal Data may include data about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history;
    2. if you collect or retain any Personal Data you acknowledge that you are the Controller of that Personal Data and agree to comply with all privacy legislation relevant to your jurisdiction including, without limitation, obtaining consent from your client for the collection and specific use of Personal Data and allowing your client to amend or have deleted their Personal Data. Even if we provide a tool for you to collect Personal Data, we are in no way responsible for the Personal Data collected by you. You remain in control of the Personal Data and its use. We only provide a platform for information storage.
  2. If you collect personal information about individuals of any other jurisdiction, you acknowledge and agree to comply with all privacy legislation relevant to your jurisdiction and the protection of that information, at least to a level of protection that is required of Content Snare and set out in our Privacy Policy.

9. Data Processing

  1. To the extent that personal data is processed by us on your behalf when you or Users use the Service, you acknowledge that we are a data processor and the Customer is a data controller. The terms of the Data Processing Agreement shall apply to all Customer Data that we process on your behalf.
  2. Any information that you provide to us during signup or information provided when ordering the Service (such as the Customer's email address) will be used by us in accordance with the terms of our Privacy Policy.
  3. If a third party alleges infringement of its data protection rights, we shall be obliged to take measures necessary to prevent the infringement of a third party's rights from continuing.
  1. Title to and all intellectual property rights in our software, website and any documentation relating to those services remain the property of Content Snare.
  2. You must not use, communicate, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of the content of our software in whole or in part, except as expressly authorised by us.
  3. We do not grant you any other right to or licence to use our intellectual property.

11. Third Party Intellectual Property

  1. You warrant that you have the right and licence to use any and all information uploaded to the software. You agree to indemnify us against any loss or damage (including consequential loss) that may result from any information uploaded to the software, including but not limited to copyright breach or other intellectual property infringement.

12. Your data

  1. Title to and all intellectual property rights in your data or your client's data remains your property or your client's property. Access to that data is dependent on your adherence to this agreement and payment of any associated fees in full and on time.
  2. You grant Content Snare a licence to use, copy, transmit and store your information and data for the purposes of enabling your access to the platform.
  3. While all care is taken to store your data, it is not designed as a backup system and should not be relied on as such. We will not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any data.
  4. It is your responsibility to make sure that you retain a backup of any content collated through our software.
  5. All information or data uploaded is the sole responsibility of you or the person providing the data. We are not responsible for this content and will have no liability in respect of the quality of the data, or any third party rights in respect of that data.
  6. You grant us the express right to use your company's logo in marketing and sales materials and other communications solely to identify Customer as a Content Snare customer. We grant you the express right to use Content Snare's logo solely to identify Content Snare as a provider of services to you. Other than as expressly stated herein, neither party shall use the other party's marks, codes, drawings or specifications without the prior written permission of the other party.

13. Privacy

  1. You remain solely responsible for taking reasonable steps to protect any personal or sensitive information, data or other privacy information you collect, store, or process through your use of the Platform, or in conjunction with other third parties, in accordance with applicable legal requirements and any other laws that may apply to your jurisdiction or industry.
  2. You are responsible for maintaining the security of your account and any data you handle through the Platform, including keeping your software and passwords secure and up-to-date, as required by law.
  3. Where applicable, you acknowledge and agree that it is your sole responsibility to comply with any reporting or notification obligations to authorities in relation to anti-money laundering (AML) and counter-terrorism financing (CTF) laws, including the handling of your data or your client's data.

14. Security and accessibility

  1. We make every effort to maintain the security of our software. However, we do not guarantee the security of our systems, our records, your data or your clients' data. Continuous access to the software is dependent on third party services. As a result, the software may be inaccessible from time to time. Any planned maintenance that affects your access to the software will be notified in advance, and scheduled to be carried out at a time outside of normal Australian business hours.
  2. Content Snare disclaims all liability for any electronic virus, technological problems or data breaches that were not intentionally caused by us or are beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.
  3. We cannot guarantee that the system remains error free at all times. We will not be liable for emails trapped in spam, or that fail to send, or send at incorrect times.
  4. You are responsible for ensuring that material damaging to our system is not uploaded to Content Snare. In the event that any data uploaded to your account incorporates a computer virus, malware or creates technological problems in our system, you will be liable for all costs, including consequential loss, incurred in rectifying all issues arising out of that upload.

15. Termination

  1. This licence is effective until cancelled by you or Content Snare. Once cancelled the rights given to you under this licence will terminate automatically.
  2. You may cancel your subscription and terminate this agreement at any time by providing notice to Content Snare via email to support@contentsnare.com or via the chat function on the Content Snare website. The subscription will be terminated at the expiry of your then current subscription period.
  3. Except where required by law, subscription fees already paid are non-refundable, and the Subscription will be terminated at the expiry of your then-current Subscription period.
  4. When your account is terminated, Content Snare will allow a 30-day grace period in which you will be able to bring your account back into good standing and paid up to date so that you can reactivate your account and restore your data. After 30 days, any data in Content Snare associated with that account will be permanently destroyed.
  5. We reserve the right to change, suspend, remove, or disable access to your plan without notice for any reason, including without limitation, if we believe that you have failed to comply with this agreement.
  6. We reserve the right to terminate the access and/or use privileges of any person who has been determined to be a "repeat infringer" of the copyrights of Content Snare or others.

16. Changes to Plans and Pricing

  1. Content Snare may, at its sole discretion, modify, discontinue, or limit the availability of any subscription plan, feature, or pricing tier at any time.
  2. Some plans or pricing tiers may be offered on a trial, promotional, or experimental basis. These plans may be modified, withdrawn, or discontinued at any time without notice. If your plan is discontinued, we will provide you with reasonable notice and the option to migrate to an available plan.
  3. Content Snare may change the fees for any subscription plan. Fee changes will take effect at the start of your next billing period. We will provide you with at least 30 days' notice of any fee increase.
  4. Your continued use of the Service after a plan change or fee change constitutes acceptance of the updated terms. If you do not agree with the changes, you may cancel your subscription in accordance with this agreement.

17. Disclaimer

  1. While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, and accuracy of anything contained on our software, or those of our optional third-party services, for any purpose, to the maximum extent permitted by applicable law. Our software is provided "as is" without warranty or condition of any kind.
  2. For all data collected, monitored or retained through your Content Snare account, and the additional third-party add-on tools, you remain solely responsible for the way that data is used and stored. Content Snare do not provide any warranty regarding the security or accuracy of the data.
  3. You acknowledge and agree that any use of artificial intelligence (AI) tools, whether integrated with or used in conjunction with the Platform, are at your sole risk and responsibility. We do not control, endorse, or monitor the operation, accuracy, or outputs of any third-party AI tools utilised by you. We make no representations or warranties regarding the suitability, reliability, or legality of any AI-generated content or outputs. Nothing in this clause limits the Customer's obligation to comply with all applicable laws and regulations in relation to the use of AI tools.
  4. To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or claims arising from or in connection with your use of AI tools, including but not limited to errors, omissions, or inaccuracies in AI-generated content, or any decisions or actions taken based on such content. You are solely responsible for reviewing, verifying, and ensuring the appropriateness of any AI-generated outputs before relying on or disclosing them to any third party.
  5. Content Snare is not responsible for reporting or notifying you, your clients, or any regulatory authorities of any reporting obligations, regarding the data collected. All reporting obligations in relation to such data remain solely the responsibility of your business, in accordance with the requirements of your jurisdiction. All responsibility for reporting or results from that reporting are outside our control and we expressly exclude all liability for those obligations.
  6. This disclaimer applies to the fullest extent permitted by law, and survives any termination or expiration of this agreement or your use of our software or the services found on our software.

18. Third Party Services

  1. The Content Snare platform is hosted on AWS. AWS terms of service can be found here: https://aws.amazon.com/legal/?nc1=f_cc. You should be aware that any usernames, passwords, or other login information or personal information you provide to us will be available to Content Snare and to AWS.
  2. We may advertise or make available third-party goods and services through our website or software. That availability does not constitute a recommendation from us and it remains your responsibility to assess the performance of those third-party providers before purchasing their services. Representations made regarding products and services provided by third parties are governed by the policies and representations made by those third parties.

19. Verification of Identity

  1. For additional peace of mind and to assist you with any client Verification of Identity (VOI), Know Your Customer (KYC) and Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance, we provide the option of adding Stripe Identity Verification (Stripe ID) or ComplyCube, or both, to your account.
  2. When you select either of these options, or both, you must review and agree to their respective terms and conditions and their corresponding privacy policies, in addition to our own.
  3. These additional measures may assist you with prevention of online fraud, streamline your risks, and ensure you are dealing with the right clients.
  4. These are third-party service providers and are offered to you as tools for your business, and Content Snare will not be held responsible for the accuracy of the data, or meeting any of your business' compliance obligations.

20. Stripe ID

  1. You will have the ability to choose the option of adding Stripe Identity Verification (Stripe ID) to your account.
  2. If you elect to add Stripe ID to your account, you acknowledge and agree that you will be bound by the Stripe Identity Terms and your use of Stripe ID will be governed by those terms, and you agree to Stripe ID's Privacy Policy.
  3. If you require assistance with your use of Stripe ID you can contact the Content Snare support team.

Data Security

  1. You will remain responsible for the security of all data you collect using Stripe ID in accordance with your obligations to protect personal information in your jurisdiction.
  2. Content Snare has no control or responsibility for the security of or access to any data you collect or retain using Stripe ID.

How does it work in Content Snare?

  1. When you add access to Stripe ID to your account you are provided with the option to pre-purchase ID verification credits (Stripe ID Credits).
  2. You can top-up your Stripe ID Credits at any time.
  3. You can use Stripe ID Credits to check identification using Stripe ID.
  4. You will receive an in-platform notification if you have insufficient Stripe ID Credits to complete the identification check you have selected. You will be able to purchase additional credits at any time.
  5. If you have purchased Stripe ID Credits in Content Snare and we are notified that the Stripe ID fees are about to increase, we will notify you of the pending price increase and the amount of time you have left to use those credits.
  6. Stripe ID Credits will expire on the day before the date of any price increase. You may request a refund of unused Stripe ID Credits at that time to enable you to purchase Stripe ID Credits at the increased amount. If you fail to request a refund, we may credit your account to the value of the expired Stripe ID Credits.
  7. You will need to purchase Stripe ID Credits at the increased rate to continue to use Stripe ID after the date of any price increase.

Cancellation

  1. You may cancel your use of Stripe ID at any time by no longer purchasing Stripe ID Credits.

21. ComplyCube

  1. ComplyCube provides AML screening, biometric and identity verification (including liveness), document authentication, and database checking services for your clients, using a globally-compliant solution.
  2. As part of the Anti-Money Laundering (AML) regime, you have the option of adding ComplyCube to your account.
  3. If you elect to add ComplyCube to your account, you acknowledge and agree that you will be bound by ComplyCube's Terms of Service and your use of ComplyCube will be governed by those terms, and you agree to the Privacy Policy.
  4. If you require assistance with your use of ComplyCube, you can contact the Content Snare support team.

Data Security

  1. You will remain responsible for the security of all data you collect, monitor and retain using ComplyCube, in accordance with your obligations to protect personal information in your jurisdiction.
  2. Content Snare has no control or responsibility for the security of or access to any data you collect or retain using ComplyCube.
  3. Content Snare does not report any AML non-compliance, and it remains your sole responsibility to ensure you are compliant with your business' reporting obligations at all times.

Ongoing Monitoring

  1. Where ComplyCube provides ongoing monitoring or watchlist screening services through Content Snare, your use of those services is governed by ComplyCube's terms and conditions, and may require additional ComplyCube Credits.

How does it work in Content Snare?

  1. When you choose the option of ComplyCube, you are provided with the option to pre-purchase ID verification credits (ComplyCube Credits), along with other extensive and advanced screening options for additional credits.
  2. You can use ComplyCube Credits to complete the screening checks of your choice within your Content Snare account, using ComplyCube's features.
  3. You will receive an in-platform notification if you have insufficient ComplyCube Credits to complete the type of identification check you have selected. You will be able to purchase additional credits at any time.
  4. For all pre-purchased ComplyCube Credits in Content Snare, where applicable, we will notify you of any pending price increase in ComplyCube and the amount of time you have left to use those credits.
  5. ComplyCube Credits will expire on the day before the date of any price increase.
  6. Where applicable, you may request a refund of any unused ComplyCube Credits to obtain new ComplyCube credits at the increased value amount. If you fail to request a refund, at our discretion, we may credit your account to the value of the expired ComplyCube Credits.
  7. You will need to purchase ComplyCube Credits at the increased rate to continue to use ComplyCube features in your account, after the date of any price increase.

Cancellation

  1. You may cancel your use of ComplyCube at any time and request a refund of any unused ComplyCube Credits.

22. Limitation of liability

  1. You acknowledge that Content Snare has no responsibility for the operation of your business or the ability of your team to effectively use our platform.
  2. We will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of the software, data captured, our website, or the Content Snare platform in any way, subject to the requirements of Australian Consumer Law.
  3. Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action.
  4. Neither party will be responsible to the other party for consequential loss.
  5. This limitation of liability applies to the fullest extent permitted by law, and survives any termination or expiration of this agreement or your use of our software.

23. Indemnity

  1. To the extent that our act or omission (including negligent act or omission) has not contributed to the loss, you agree to indemnify and defend Content Snare from any claims, damages, liabilities, costs, or expenses (including court costs, collection costs, and reasonable legal fees to the extent permitted by law) related to:
    1. any copyright breach or intellectual property infringement claims against Content Snare by third parties arising from your use of our platform;
    2. your unauthorised use of our software;
    3. your breach of this agreement.

24. Relationship

  1. No joint venture, partnership, employment, or agency relationship exists between you and Content Snare as a result of this agreement or your use of our software.
  2. Our performance of this agreement is subject to existing laws and legal process. Nothing contained in this agreement can be used to inhibit our right to comply with those laws or law enforcement requests or requirements relating to your use of our software, or information provided to or gathered by us in respect of your use of our software.

25. Applicable Law

  1. This agreement is governed by the laws of Queensland and Australia. You agree to be subject to the jurisdiction of the courts of Queensland if there was a serious dispute between you and us.
  2. Use of our software is not authorised in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of our software is unauthorised, it is your responsibility to stop using our software.

26. Notice

  1. You may provide notice to us through the contact us page or otherwise by email addressed to notice@contentsnare.com. We may provide notice to you via email or other electronic means.
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