When your clients aren’t sure what to answer, they can simply ask you a question right next to the item they are struggling with. You’ll get a notification and can reply to them directly in Content Snare.
Comments are a great way to identify trends like which questions your clients tend to struggle with. If several clients get stuck on the same question, it’s an opportunity to improve your process and provide some more guidance for that item.
See a full history of interactions including when clients first submitted an answer, when charges were requested and when it was approved.
"We are saving time and money with Content Snare, but it’s more than that. It alleviates the heat, miscommunication and frustration of trying to get the information we need from clients."