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What is a request owner?

Great question!

The term “request owner” refers to the individual to whom a request belongs and who will, as a result, receive all of the corresponding communication and emails associated with that request and its progress.

When creating a request, yourself and members of your team can choose to have the title of “request owner” or attribute it to somebody else on the team by selecting their name from the drop-down menu. You can access this on the Essentials page, which is the second step of a request.

You’ll be given the option to select the owner of a request upon clicking “Show advanced options”.
Select the desired owner from the drop-down.
Updated on March 29, 2021

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