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FAQ

Find answers to common questions and troubleshooting tips.

How to update request instructions

You can update request instructions in three different ways, depending on whether you want the change to apply to one...
Can I see what it looks like for my clients?

You sure can. There are a few ways: 1. Instant preview, no account required You can do this even if...
Can clients view completed requests?

No, clients cannot view completed requests. If they try to access a request you marked as completed using the original...
What if my client doesn’t know how to use Content Snare?

Content Snare has been designed to make it as easy as possible to submit information, so often there is little...
Why should I choose Content Snare?

There are many reasons to choose Content Snare, but the obvious benefit is that we put an end to the...
Mobile experience for clients: Does Content Snare work on phones?

Yes, Content Snare works on phones. The mobile experience is fully supported and functions almost the same as the desktop...
Why can’t a minor complete ID verification (Proof of Identity)?

If you send a Proof of Identity (POI) request to a client who is under 18 and they receive a...
Can I remove the automatic numbering from pages?

Content Snare automatically adds numbering to the pages inside a request. At this time, it’s not possible to remove or...