You’ll be happy to know that this is a super easy process 🙂
If ever you fear that your client has somehow lost any emails you’ve sent them regarding a request or you’d just like to reach out, simply click on the three-dot menu in the top right-hand corner of the desired request to reveal the following drop-down:
From here, select Email.
Now, you’ll be able to either choose an existing template (this will then pre-fill the Email Subject and Email Body based on that template) or compose your own email to send to the client. Just like when creating your own email templates or editing our default ones, you can insert variables and customise the email to your liking.