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Customer review form

customer review form

Are you a massage therapy business owner looking to gather valuable feedback from your customers? This customer review form is perfect for you!

Designed specifically for massage therapists, it helps you collect insightful information about the massage experience, therapist performance, facility conditions, and overall satisfaction. Use this form to identify areas for improvement and ensure a top-notch experience for all your clients.

Tired of chasing people to fill out your forms? Try Content Snare

Content Snare is like a forms tool on steroids. Autosaving forms mean no progress is lost. Automatic reminders mean you can relax knowing your forms will get finished without you having to chase people down. 

Questions to include on your customer review form

1. Customer Information

This section helps collect basic information about the customer, allowing you to better understand their profile and preferences.

  • What is your name?
  • What is your email address?
  • What is your phone number?

2. Massage Experience

These questions aim to gather information about the customer's massage experience, so you can understand their preferences and the type of service they received.

  • What type of massage did you receive? (Swedish, Deep Tissue, Hot Stone, Sports, Prenatal, Other)
  • When was your appointment?
  • How would you rate your overall massage experience? (1-5, with 5 being the best)

3. Therapist Feedback

This section focuses on the customer's thoughts about the massage therapist, helping you to evaluate their performance and identify areas for improvement.

  • How would you rate your massage therapist's professionalism? (1-5, with 5 being the best)
  • How would you rate the massage therapist's skills and techniques? (1-5, with 5 being the best)
  • How would you rate your massage therapist's communication skills? (1-5, with 5 being the best)
  • Please provide any additional comments about your massage therapist.

4. Facility and Environment

These questions ask for feedback regarding the ambiance and cleanliness of the facility, which are crucial to ensuring a comfortable environment for customers.

  • How would you rate the cleanliness of the massage room and facility? (1-5, with 5 being the best)
  • How would you rate the overall atmosphere and ambiance of the facility? (1-5, with 5 being the best)

5. Overall Satisfaction and Recommendations

The final section aims to understand the customer's overall satisfaction and whether they would recommend your services to others.

  • How likely are you to recommend our services to friends and family? (1-5, with 5 being the most likely)
  • Please provide any additional comments or suggestions for improvement.

The question about recommendations is essential as it gives you an idea of how satisfied your customers are with your services and can provide insight into areas for improvement.

Other question ideas

When you are creating your customer review form, here are some additional questions you may want to consider. These won't apply in every case, but should give you some ideas as you build out your form.

  • Did you feel the massage therapist listened and addressed your specific needs? (Yes or No)

    • This question can provide insights into the therapist's ability to tailor the session according to the client's preferences and requirements.

  • How would you rate the value for money of the massage you received? (1-5, with 5 being the best)

    • This question can help you gauge whether your pricing is reasonable and competitive in the market.

  • Were there any particular techniques or methods used by the therapist that stood out to you? If so, please specify.

    • This question can highlight unique techniques or approaches your therapists are using that clients particularly appreciate.

  • Were there any aspects of the massage that you felt could have been better? If so, please explain.

    • This question allows customers to provide constructive criticism, which can help you identify areas to focus on for improvement.

  • How did you hear about our services? (Online search, social media, referral, etc.)

    • This question can help you understand which marketing channels are most effective in attracting customers.

  • On a scale of 1-5, how would you rate the booking and scheduling process for your appointment? (1-5, with 5 being the best)

    • This question can provide insights into the efficiency of your scheduling process and help identify any barriers or challenges customers face when trying to book an appointment.

  • If you've had massages at other facilities, how would you compare your experience with us to those experiences? (Better, Worse, About the Same)

    • This question allows you to understand how you are performing compared to competitors and what sets you apart in the eyes of the customers.

Things to consider

  1. Mobile-friendly design - Ensure your form is responsive and easy to use on different devices, as many customers might fill it out using their smartphones or tablets.
  2. Clear and concise questions - Make sure your questions are easy to understand and avoid using jargon. Keep the questions short and to the point to maintain user engagement.
  3. Minimize required fields - Only make essential fields required to complete the form, as too many required fields might discourage users from submitting their feedback.
  4. Progress indicators - If your form is divided into sections or pages, use progress indicators to show users how far they've come and how much is left, making them more likely to complete the form.
  5. Logical flow - Organize your questions in a logical sequence that makes sense to the user, starting with general information and moving to more specific details.
  6. Privacy considerations - Include a privacy statement letting users know how their personal information will be used and protected.
  7. Thank you message - After the form is submitted, display a thank you message to express gratitude for the user's time and feedback. This helps build a positive relationship with your customers.

How to create your customer review form

Now that you know what questions you should include, it's time to build your form!

The only problem is that traditional forms tools are inefficient.

People will forget to fill out your form. They'll get stuck halfway and not be able to finish it. Or they'll send you the wrong stuff. You end up wasting hours chasing people down over email. 

That's why you should give Content Snare a try. 

Content Snare is packed with advanced features that will have you hours:

  • Automatic reminders - Remind people to complete their form with fully customizable reminders.
  • Reject incorrect information - If a single question is filled out incorrectly, ask your client to re-do just that one item.
  • Autosaving - No progress gets lost. People can fill out forms in multiple sittings.
  • Comments and questions - If the person filling the form gets stuck, they can ask a question without having to email you.

Give it a go by signing up for your free 14-day trial. 

Get the information you need without chasing people

Content Snare is the stress-free way to get information from anyone. Break free of your inbox and reclaim your time. Let Content Snare chase your clients for you.
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