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Website functionality questionnaire

website functionality questionnaire

Looking to optimize your website's performance and design? This Website Functionality Questionnaire is perfect for you.

Whether you're a web design agency, an e-commerce platform, or a software development company, this form will help you gather essential feedback.

Use it to identify areas for improvement, and make your website a top-notch digital destination. Let's get started!

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Questions to include on your Website functionality questionnaire

1. Basic Information

This section aims at gathering basic details about the Web Design Agency and the purpose of their visit to the website.

  • What's the name of your agency?
  • What is your job role within the agency?
  • What's the primary reason for your visit today?

2. User Experience

This part is about understanding how the agency perceives the website's usability, navigation, and content quality.

  • How easy was it to find the information you were looking for? (Very difficult, Somewhat difficult, Neither easy nor difficult, Somewhat easy, Very easy)
  • How would you rate our website's navigation? (Poor, Fair, Good, Very good, Excellent)
  • Did you find the website content useful and relevant to your needs? (Yes, No)

Understanding the website's ease of use and navigation effectiveness is crucial. These questions allow us to address any underlying usability issues and improve our audience's experience.

3. Design

This section is meant to gather feedback about the website's overall aesthetic appeal and design.

  • How would you rate the aesthetic appeal of our website? (Poor, Fair, Good, Very good, Excellent)
  • What did you like most about the design of our website?
  • Are there any design elements you didn't like or found confusing? If yes, please specify.

Feedback on specific design elements helps us understand what our audience likes or dislikes, allowing us to make necessary adjustments for improved user satisfaction.

4. Technical Performance

This set of questions asks about the website's speed, responsiveness, and any technical glitches or errors encountered.

  • How would you rate the overall performance speed of our website? (Slow, Average, Fast)
  • Did you encounter any technical issues while using our website? If yes, please specify.
  • Is our website mobile-friendly? (Yes, No)

These questions help identify any technical issues that need to be addressed, ensuring smooth browsing for all users.

5. Suggestions

This section invites agencies to share their expert opinions on potential improvements.

  • If you could change one thing about our website, what would it be?
  • Do you have any suggestions for improving our website?

Encouraging suggestions provides valuable insights that could lead to significant improvements in the website's design, functionality, and user experience.

Other question ideas

When you are creating your Website functionality questionnaire, here are some additional questions you may want to consider. These won't apply in every case, but should give you some ideas as you build out your form.
  • How often do you visit our website?

    • This can help you understand whether the user is a regular visitor or a first-time visitor. Regular visitors may provide more in-depth insights based on their extensive experience with the website.
  • Did you find any information missing on our website? If yes, what?

    • This can identify gaps in the content that needs to be filled to ensure that the website is comprehensive and provides all necessary information to its users.
  • Which feature did you find most useful on our website?

    • This can help you identify the most valuable features of your website and guide you in making future updates or improvements.
  • How would you compare our website to those of our competitors?

    • This can provide insights into how the agency perceives your website's standing in the industry and where it may need improvements to stay competitive.
  • If our website were a person, what kind of personality would it have?

    • This unusual question can provide interesting insights into how your website's design and content come across to users. It could highlight whether your branding is consistent and effectively communicated through your website.
  • Would you recommend our website to others? Why or why not?

    • This can provide valuable feedback on overall user satisfaction and any potential issues that might deter users from making a recommendation.
  • If you could add one feature to our website, what would it be?

    • This enables users to contribute ideas for new features, potentially leading to innovative improvements that increase user satisfaction and engagement.

Things to consider

  1. Clarity and Brevity - Keep your questions clear, concise, and to-the-point. Avoid using industry jargon or complicated terminology that may confuse the respondent.
  2. Use of Appropriate HTML5 Field Types - Use the right form field for each question. For example, use 'text' for short answers, 'textarea' for longer responses, 'select' for dropdown lists, and 'radio' for yes/no or multiple-choice questions.
  3. Responsive Design - Ensure your form is mobile-friendly. A significant number of users will be filling out the form on their mobile devices, so it should look good and function well on all screen sizes.
  4. Limit Mandatory Fields - Making too many fields mandatory can be daunting for respondents and may lead to lower response rates. Only make a field mandatory if the information is essential.
  5. Group Related Questions - Grouping related questions together makes the form easier to navigate and understand. This can improve the user experience and increase completion rates.
  6. Error Handling and Validation - Incorporate proper error handling and validation processes. If a user enters information in an incorrect format, the form should inform them promptly with a relevant error message.
  7. Thank You Message - After a user has completed the form, display a thank you message. This is not only polite, but also confirms that the form has been submitted successfully.

How to create your Website functionality questionnaire

Now that you know what questions you should include, it's time to build your form!

The only problem is that traditional forms tools are inefficient.

People will forget to fill out your form. They'll get stuck halfway and not be able to finish it. Or they'll send you the wrong stuff. You end up wasting hours chasing people down over email. 

That's why you should give Content Snare a try. 

Content Snare is packed with advanced features that will have you hours:

  • Automatic reminders - Remind people to complete their form with fully customizable reminders.
  • Reject incorrect information - If a single question is filled out incorrectly, ask your client to re-do just that one item.
  • Autosaving - No progress gets lost. People can fill out forms in multiple sittings.
  • Comments and questions - If the person filling the form gets stuck, they can ask a question without having to email you.

Give it a go by signing up for your free 14-day trial

Get the information you need without chasing people

Content Snare is the stress-free way to get information from anyone. Break free of your inbox and reclaim your time. Let Content Snare chase your clients for you.