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James Rose talks with Rob Pillans of Planet Consulting about why accounting firms often overlook learning and development. They explore the shift from technical to non-technical skills as people become managers, common gaps in delegation and communication, and how firms can build more capable teams through structured training and clearer expectations.
Topics covered
- Learning and development in accounting firms
- The gap between technical and non-technical training
- Defining “how we do things around here”
- Making time for training in busy firms
- The role of technology and AI in learning