Insurance companies often struggle to optimize their client onboarding process, without sacrificing attention to detail, or quality of service.
According to the report, only 36% of clients have positive after-sales experiences with their insurance company. More often than not, the onboarding process causes frustration due to administrative delays and data collection issues.
But that’s where a general insurance questionnaire comes in.
In this blog post, we’ll show you a ready-to-use questionnaire template that helps insurance professionals gather essential information from new clients.
Let’s take a look!
30+ questions to ask in your general insurance questionnaire
We prepared a list with nearly 40 questions that you should ask your client during the onboarding process. Feel free to customize questions and sections based on your communication style and professional focus.
| Note: We included screenshots to show you what some questions look like in Content Snare’s insurance questionnaire templates. You can access all templates for free through our library of built-in online forms. |
Personal Details
This is the starting point that focuses on essential information about the client, to verify their identity and contact information.
1. Name
2. Date of birth
3. Gender
4. Address
5. Phone
6. Email
7. Occupation
Insurance history
These questions explore your client’s previous and current insurance policies. That way, you can quickly assess their risk profile and insurance needs.
8. Do you currently have any active insurance policies?
If yes, please specify which one(s).
9. Have you ever filed an insurance claim?
If yes, please specify the details of this claim.
10. Has any insurance provider declined your application or canceled a policy?
If yes, please specify.
11. Are you transferring an existing policy to this insurer?
12. What is your primary reason for seeking this policy?
13. Do you have any ongoing disputes with other insurance companies?
If yes, please specify.
Risk assessment
The purpose of this section is to identify specific factors that may influence the client’s risk exposure and insurance premiums.
14. Do you engage in any high-risk activities?
Think about activities such as extreme sports, hazardous professions, and similar.
15. Do you own or use any specialized equipment or vehicles?
If yes, please specify.
16. Are there any known risks or hazards associated with your property or belongings?
If yes, please specify.
17. Are you aware of any pre-existing issues that could affect your insurance coverage?
If yes, please specify.
18. Have you had any accidents, losses, or incidents in the past 5 years?
If yes, please specify.
Coverage needs
This section determines the type and extent of coverage the client requires based on their personal and financial goals.
19. What specific type of insurance are you seeking?
This can be car insurance, home, health, travel, commercial, property, and similar. Select all that apply.
20. What level of coverage do you think you need?
21. Are there any specific items or assets you want to insure?
If yes, please specify.
22. Do you require add-on features, like personal accident coverage or theft protection?
If yes, please specify.
23. What is your budget or preferred premium range?
Financial information
These questions collect financial details about your client. The goal is to make sure that they can sustain their insurance policy and determine affordability.
24. What is your annual income?
25. Do you have any outstanding debts or loans?
If yes, please specify.
26. What is your current monthly expense load?
27. Do you have savings or an emergency fund?
If yes, please specify.
28. How do you plan to pay your insurance premiums?
This can be monthly, quarterly, or annually.
29. Are there any upcoming major financial commitments?
If yes, please specify.
Beneficiary and third-party details
This section identifies individuals or entities associated with the policy, such as beneficiaries or co-insured parties.
30. Do you want to nominate a beneficiary for this policy?
If yes, provide their details.
31. Are there any additional insured parties for this policy?
If yes, please specify.
32. Do you want to assign a trustee for policy management?
If yes, please specify.
33. Do you have any dependents whose needs should be considered?
If yes, please specify.
Declaration and consent
The last section finalizes the onboarding process by obtaining your client’s confirmation of their details and agreement to the policy terms.
34. Have you read and understood the terms and conditions of the policy?
35. Do you consent to the collection and processing of your personal information?
36. Are all the details you provided accurate to the best of your knowledge?
37. Signature.
Create your general insurance form with Content Snare
It’s easy to improve client onboarding when you have the right tools in place. Content Snare is the best online form builder for gathering and managing client information with intuitive insurance questionnaires.
Our templates are fully editable, which gives you the option of customizing forms based on your specific requirements. Content Snare helps you tailor content using many advanced form-building features.
For instance, confidential fields let you safely collect sensitive information such as financial details or personal identification numbers. On the other hand, a dedicated signature field makes it easy to ensure consent without switching between platforms. And if you need to verify a client’s identity, do it right inside Content Snare thanks to our ID verification field.
And this is just the tip of the iceberg — you will quickly find other ways to improve your general insurance questionnaire with Content Snare. Sign up for a 14-day trial and see our questionnaire builder in action.
